May 14, 2020
This week we were so excited to talk to Dr. Paul Bedford, an
industry-leading expert on retention and the owner of Retention Guru, which helps
independent gyms and larger international franchises with their
retention strategies.
Paul talks to us about the fundamentals of a great retention
strategy, creating an engaging customer experience in a virtual
setting and the key to implementing change across multiple location
franchises.
To get in contact with Paul you can find him at
paul@retentionguru.co.uk
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